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Service management is a generic exercise which didn’t originate from the IT business, and therefore is far bigger and more extensively applied than IT service management or enterprise service administration. BSM and ITSM can be considered as applications of service management in a particular context.

A BSM strategy is most commonly utilized in an Data and communications technology (ICT) setting, positioned above IT Service Administration (ITSM) (which is often exercised in response to steering such as the Information Technology Infrastructure Library – ITIL ). BSM is distinctive in guaranteeing that business and customer aims present an enter which is considered when defining the IT Service Management method and the business providers to be provided by the IT Service Provider (whether or not an internal IT department or an exterior service supplier ).

Business service administration or business research and management (BSM) is an method used to manage enterprise IT companies. BSM promotes a customer-centric and business-targeted strategy to service administration , aligning enterprise objectives with IT or ICT from strategy through to operations.